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    (1) Service objectives

    Customer-first, reputation first, high-quality and perfect after-sales service is the extension of the value of our products and an important guarantee for the interests of customers.

    The purpose of our service quality management system is to establish and continuously improve a scientific, reasonable, and efficient service quality management system.

    Complete the customer’s after-sales service quality assurance work in a fair, accurate and timely manner, and establish a good, comprehensive and adequate service system for our customer service.

    (2) Service content and scope

    Provide customers with the most satisfactory service and achieve a win-win situation of economic and social benefits. Our company promises to provide high-quality products this time, and takes a serious and responsible attitude to customers. Before sending goods to customers, technicians will confirm that there are no problems with the products Then, send products to customers and customize the following terms of service:

    • The warranty period is calculated from the date of acceptance of the goods, and the warranty period is 60 days. During the warranty period, our company will replace parts damaged due to design, manufacturing, and transportation at no charge. We will not provide a free replacement for parts damaged due to user reasons.
    • Regularly conduct follow-up investigations on the products provided to eliminate the hidden dangers of early product failures.
    • Our customers are online 24 hours a day. If clients have any questions, you can send a message to ask at any time, and we will definitely answer you enthusiastically!

    (3) Out of warranty

    Out of warranty, our company still maintains the response service. The market price of the accessories is charged according to the cost price and the corresponding maintenance fee is charged.

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    Hongye Steel Structure is located in Dongguan andhas more than 15 years of experience in the field ofsteel structure. We can provide customized product solutions for customers from all over the world